The web site of calcodes

About

Systems & Applications Compliance Officer specialising in process standardisation, audit readiness, and low‑code delivery on the Microsoft stack. Skilled in requirements elicitation, UX analysis, and stakeholder engagement. Designs to‑be processes, implements Power Apps + SharePoint solutions, and aligns teams to ITIL/ISO‑style frameworks.

Email: mailto:cal.james.1989@gmail.comcal.james.1989@gmail.com
Location: North Yorkshire, UK

Key Skills

Requirements elicitation (user stories, wireframing, UAT)
UX analysis & process modelling; design of to‑be workflows
Low‑code delivery (Power Apps) with SharePoint data models
Technical testing & UAT coordination
Stakeholder management; clear communication & presentations
Customer‑centric service culture; “right first time” focus

Technical

Power Apps
SharePoint (Lists, integration)
HTML
CSS
JavaScript (basics)
M365 (Word, Excel, PowerPoint, Teams)
Visio / Lucidchart
Ivanti Service Mgmt
RPA awareness (UiPath)

Experience

Systems & Applications Compliance Officer

North Yorkshire Council — Nov 2024 – Present

Built and deployed Power Apps integrated with SharePoint Lists.
Designed onboarding trackers for systems moving into TSAT support.
Modelled to‑be processes for service readiness & efficiency.
Led dip‑testing across teams to validate ITIL/ISO alignment.
Improved role‑based access to reduce errors (MyView ⇄ Ivanti context).
Produced WAGOLL SharePoint examples to standardise documentation.

Product Support Analyst

North Yorkshire Council — Aug 2023 – Nov 2024

Supported configurable information systems & low‑code platforms.
Contributed to requirements & UX for new features.
Coordinated technical testing & UAT for enhancements.
Delivered rollout comms, docs, and training for end‑users.

Service Desk Analyst

North Yorkshire Council — Jun 2021 – Aug 2023

First‑line support across products, services, and systems.
Delivered timely service with proactive customer communication.

Earlier roles

Customer Service Advisor — North Yorkshire Council (2020–2021)
Editorial Publishing Assistant — Santander, Bradford (2019–2020)

Education & Certifications

ITIL Foundation (2021)
CeMAP 2 & 3 — London Institute of Banking & Finance (2017)
Immanuel Community College — GCSEs incl. English, Maths, Science, ICT, PE (C+)

Download

/downloads/Cal_James_CV.pdfDownload PDF

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